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Last Updated: September 30, 2026

Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your subscription at any time via the Billing Settings page or Customer Portal. By default, cancellations take effect at the end of the current billing period (`cancel_at_period_end = true`), and you retain full paid entitlements until `entitled_until`.

2. Resuming a Canceled Subscription

If you scheduled a cancellation for the end of your billing cycle, you can resume your subscription with a single click in Billing Settings prior to the period expiration date.

3. Refund Eligibility

Cancellation and refunds are handled separately. For subscriptions purchased through Waffo Pancake, Waffo is the merchant of record and processes the payment, so refunds are issued by Waffo and the eligibility window is counted from the purchase date; use the “Request a refund” action in the Waffo customer portal or reply to your Waffo receipt to start one. For subscriptions purchased directly through Stripe, refunds are issued by us. In both cases a charge is eligible for a full refund within 14 days of purchase as long as no substantial quota has been consumed, and an unused subscription period is not refunded on a pro-rata basis.